Privacy Policy

This Privacy Policy is officially formulated by soylentus.com, a professional e-commerce platform focusing on Soylent nutritional product sales. This policy is used to explain the rules, scope, purpose, storage, use and protection measures of the platform for collecting, processing, storing and protecting the personal information of all users who visit, browse, register, place orders and conduct transaction behaviors on soylentus.com. This Privacy Policy applies to all users of the official website soylentus.com, including tourist users who only browse products, registered account users, purchasing customers, cooperative merchants and all personnel who communicate with the platform through official channels.

We fully recognize the importance of user personal privacy information. Protecting user privacy is one of the basic service commitments of soylentus.com. In all operation links of the e-commerce platform, we strictly abide by relevant data protection norms, adhere to the principles of legality, legitimacy, necessity and confidentiality to collect and use user information, and will never arbitrarily collect, disclose, sell or illegally use user personal privacy information without the user’s explicit consent. Before you use all services of soylentus.com, please carefully read all the contents of this Privacy Policy. When you continue to browse the website, register an account, place an order and complete the transaction, it means that you fully understand and agree to all the terms of this policy.

In the process of providing e-commerce shopping services, soylentus.com will only collect user information that is necessary to realize the service function. We will not collect irrelevant sensitive information in an over-range manner. According to the different behaviors of users on the platform, the collected information is divided into the following categories:

When users choose to register a personal account on soylentus.com to facilitate subsequent order management, order history query and after-sales service processing, we will collect the basic registration information you take the initiative to fill in, mainly including user name, login password, contact email address and mobile phone contact number. This part of information is used to complete account identity authentication, ensure the uniqueness of user accounts, and facilitate users to log in and manage personal accounts for a long time. The login password you set will be encrypted and stored by the system. Our staff cannot view your plaintext password, which effectively ensures the security of the account.

When you select products on soylentus.com and complete the order placement and payment operation, we will collect the order information and receiving information you submit actively, which is the core information to complete the goods delivery and transaction. The specific contents include: detailed receiving address (including country, region, city, detailed street address, postal code), recipient’s name, recipient’s contact phone number, purchased product name, specification, quantity, order total amount, order generation time, payment method, payment record and order logistics information. This part of information is mainly used for warehouse picking, goods delivery, logistics distribution, order query, after-sales return and refund processing and other transaction links, and is an indispensable information to complete the whole shopping process.

In terms of payment information, soylentus.com adopts the cooperation mode with formal third-party payment platforms. We will not directly collect, record or store your bank card number, credit card information, payment password and other core payment privacy information. All payment operations are completed on the official interface of the third-party payment platform, and the protection of payment information is implemented in accordance with the privacy policy of the corresponding payment platform. The platform only obtains the payment result and order payment record fed back by the payment platform, which will not involve your core payment privacy.

When you send consultation, feedback, suggestions, return applications and other content to the platform through the official email support@soylentus.com, press@soylentus.com, wholesale@soylentus.com and the online message channel of the website, we will collect the communication content, your contact email and the attached picture materials you take the initiative to send. This part of information is only used for our customer service and operation team to understand your demands, solve your problems and record communication records, and will not be used for other irrelevant purposes.

When you visit and browse the pages of soylentus.com, the system will automatically collect some basic browsing data through technical means such as cookies, including your terminal device type, IP address, browser type, website access time, browsed product pages, residence time on the page and click behavior. This kind of data is all anonymous browsing data, which cannot locate your personal real identity alone. The main purpose of collecting such data is to count the website traffic, analyze user browsing preferences, optimize the website page layout, improve product display effect and website operation experience, so as to continuously improve the service quality of the platform. You can set the cookie function through your own browser to refuse the automatic collection of such browsing data, but it may affect the partial use experience of the website.

All the user information collected by soylentus.com will only be used within the scope of the following legitimate purposes, and we will not expand the use scope without authorization:

First, to complete the basic e-commerce transaction services. Use your receiving information, order information to complete product picking, packaging, warehouse outbound and logistics delivery; use account registration information to realize user account management, ensure the normal login and use of the account; use transaction records to complete order query, after-sales return, refund and dispute handling, and guarantee the smooth completion of the whole shopping transaction process.

Second, to provide daily customer service and technical support. Use your contact information and communication content to reply to your product consultation, order problem feedback, after-sales service application and other demands, solve the puzzles and problems you encounter in the process of using the platform, and provide targeted customer service support.

Third, to optimize platform operation and product services. Analyze users’ browsing data, product preference and consumption habits, optimize the website structure, adjust product display categories, optimize the operation process, and launch products and preferential activities that are more in line with user demands, so as to improve the overall shopping experience of users.

Fourth, to send necessary platform notification information. We will use your contact email and mobile phone number to send you important official notifications related to your orders, such as order payment confirmation, goods outbound reminder, logistics status update, return and refund progress notification and order exception handling reminder. We will not send spam advertisements, irrelevant marketing information and disturbance information to you in batches without your consent.

Fifth, to abide by legal obligations and resolve transaction disputes. When relevant regulatory authorities conduct legitimate inspections, or when transaction disputes occur between users and the platform, we will provide the required user information and transaction records in accordance with legal procedures to cooperate with the investigation and dispute resolution work.

soylentus.com sets different standardized storage periods for different types of user information in accordance with the principles of data security and industry norms: For user account registration information, we will store it permanently during the period when your account is in normal use. After you apply for account cancellation, we will completely delete your account registration information within a specified time. For order transaction information and logistics information, we will store it for a long time within the statutory record retention period to facilitate users to query historical orders and solve subsequent after-sales problems. For user communication and consultation records, we will store them within a reasonable time after the problem is solved, and regularly clean up invalid communication records. For anonymous browsing data automatically collected by the system, we will conduct regular data sorting and regular clearing according to the system operation rules, and will not store browsing data for a long time.

In terms of technical protection, the server of soylentus.com adopts high-level encryption technology and network security protection system to build a secure data storage environment. All user information stored in the server is encrypted. We have set up network firewalls, anti-hacking monitoring programs and data access permission control mechanisms to prevent user information from being illegally invaded, stolen, tampered and leaked by network hackers. The data transmission link of the website also adopts encrypted transmission protocols to ensure that the information will not be intercepted during transmission.

In terms of management protection, we have formulated strict internal data management systems. All staff of the platform have clear division of authority, and different post personnel can only access the user information within the scope of their job responsibilities. It is forbidden for any staff to privately view, copy, export and disseminate user privacy information. We have signed confidentiality agreements with all on-the-job staff. Once any employee is found to have the behavior of leaking user privacy information, we will pursue the relevant personnel’s responsibilities in accordance with the agreement and relevant regulations, and even investigate legal liabilities.

soylentus.com will not actively share, sell, rent or transfer your personal privacy information to any unrelated third parties without your explicit consent. Under the limited legitimate circumstances as follows, we may share your information with relevant third parties, and we will require the third parties to strictly abide by the privacy protection obligations:

First, share necessary information with cooperative service providers. In order to complete the delivery service, we will provide your receiving name, receiving address and contact phone number to the cooperative logistics carrier, so that the logistics side can complete the goods distribution and terminal delivery work; in order to complete the payment service, we will feed back the necessary order information to the third-party payment platform to confirm the transaction status. All cooperative service providers of the platform have signed data confidentiality agreements with us, and they can only use the shared information to complete the cooperative business and cannot use it for other purposes.

Second, disclose information in accordance with legal requirements or official mandatory requirements. When judicial organs, administrative supervision departments and other legitimate national institutions issue formal legal documents and require us to provide user information, we will cooperate with the official work and disclose the corresponding user information in accordance with the legal procedures.

Third, deal with platform transaction disputes and user rights protection. When there is a transaction dispute between users and we need to verify the relevant facts, we can properly share the necessary order information with the relevant users on the premise of protecting other people’s privacy, so as to promote the resolution of the dispute.

Except for the above legitimate situations, any behavior of sharing and disclosing user information will be carried out only after obtaining your explicit authorization and consent.

As the subject of personal information, you enjoy the following legitimate rights for your personal information stored on soylentus.com:

You can log in to your personal account on soylentus.com at any time to view your account basic information, historical order records, logistics records and after-sales service records. You can check all your personal transaction and use information generated on the platform independently.

If you find that your registered account information, receiving address and other information are wrong or need to be updated, you can modify and correct the relevant content in the personal account center by yourself. For individual information that cannot be modified independently, you can contact our customer service team via support@soylentus.com, submit a modification application and provide relevant identity certification materials, and we will assist you in completing the information modification.

If you no longer use the account service of soylentus.com, you can apply for account cancellation in the account center. After your account cancellation application is reviewed and passed, we will gradually delete your account registration information, historical browsing records and other related information in accordance with the rules. For individual order records that need to be retained due to statutory records, we will mark them for isolation processing and will no longer associate them with your cancelled account.

If you previously agreed to us using your information for a certain service and now want to withdraw the consent, you can contact our customer service to put forward a request for withdrawal of consent. After receiving your request, we will stop the corresponding information use behavior in a timely manner. The withdrawal of consent will not affect the information processing behavior that has been completed before the withdrawal.

If you find that soylentus.com has the behavior of illegally collecting, using or leaking your personal privacy information, you have the right to file a complaint and report to us. You can send a complaint email to support@soylentus.com, explain the specific problem and provide relevant evidence. We will set up a special investigation team to verify the problem within 3 working days, feed back the investigation result to you, and make rectification and compensation according to the actual situation.

soylentus.com attaches great importance to the privacy protection of minor users. Our e-commerce products are daily nutritional meal replacement products, and we suggest that minors use the platform and purchase products under the guidance and supervision of their guardians. We will not actively collect the personal information of minors. If we accidentally collect the information of minors without the consent of their guardians, once we find the situation, we will immediately delete the relevant minor information. If you are the guardian of a minor and find that the minor has registered an account or submitted personal information on our platform without your consent, please contact us in a timely manner, and we will complete the information deletion and account processing as soon as possible.

soylentus.com will adjust and update the content of this Privacy Policy in a timely manner according to the changes of national data protection laws and regulations, the upgrading of platform business and the optimization of technical protection means. When we make major updates to the policy content, we will post the updated Privacy Policy in a prominent position on the homepage of soylentus.com to inform all users. The updated policy will take effect from the date of publication. Your continued use of the website and platform services after the policy is updated means that you accept the new Privacy Policy.

If you have any questions, suggestions or complaints about the content of this Privacy Policy, the protection of personal information and the use of information, please contact our official customer service team via support@soylentus.com. We will reply to your questions and handle your complaints seriously and efficiently. The final interpretation right of this Privacy Policy belongs to soylentus.com. We will always take the protection of user privacy as an important responsibility of the platform, and strive to create a safe and reassuring shopping environment for every user.