Terms of Use

These Terms of Use are official unified service regulations formally formulated by soylentus.com, which apply to all behaviors of accessing, browsing, logging in, registering accounts, using functional modules and conducting interactive activities on the official website soylentus.com. The applicable groups cover all ordinary website visitors, registered platform users, product purchasing customers, commercial cooperative merchants, media visitors and all other users who access and use the website resources. This document systematically standardizes users’ legitimate usage rights, daily behavior specifications, prohibited behaviors, service responsibilities undertaken by the Platform, as well as the division of liabilities between the Platform and users during the use of website services.

When you visit and browse any page content of soylentus.com, complete personal account registration, use the platform’s shopping function, enjoy supporting logistics and after-sales services, and participate in various interactive activities launched by the website, you fully confirm that you have carefully read, fully understood and voluntarily agreed to abide by all content stipulated in these Terms of Use, together with all auxiliary policies released by soylentus.com. All usage behaviors generated by users on the website are restricted and protected by these terms, which constitute a legally binding agreement between users and the Platform.

The core service objective of soylentus.com is to provide global users with high-quality Soylent nutritional meal products that are scientifically developed and eco-friendly, as well as standardized, transparent and high-quality comprehensive e-commerce shopping services. All website functions, data resources, product information and service channels provided by the platform are exclusively for users’ legitimate personal consumption and legal commercial cooperation. Any use of the platform’s website and resources for illegal purposes or improper behaviors is strictly forbidden. Every user shall use the website services in a standardized manner and jointly maintain a healthy network service environment.

soylentus.com is a professional vertical e-commerce platform focusing on the online retail of Soylent nutritional series products. We have built a complete functional system around online shopping scenarios, providing users with a full range of one-stop online services. The main functional modules of the website include intuitive product display area, detailed product information consultation channel, independent order submission system, secure online payment settlement function, real-time logistics tracking and inquiry service, online after-sales application entrance, complete personal account management center, historical order record query function and dedicated official customer service docking channel. All service functions are independently operated, maintained and updated by the professional technical and operation team of the Platform, striving to create an integrated online shopping solution for users all over the world.

We always adhere to the brand service tenet of Premium Goods & Great Discounts Always. On the basis of ensuring product quality and service quality, our operation team continuously optimizes website page layout, simplifies user operation steps, enriches product display forms, upgrades service response efficiency and improves overall user experience. We keep collecting users’ usage feedback, optimizing unreasonable functional settings and adjusting page display effects, committed to building a convenient, safe, transparent and comfortable online shopping environment for every user who visits soylentus.com.

Under conventional and stable network environment conditions, soylentus.com guarantees the normal operation and stable access of all website functions. Our technical team carries out regular system maintenance, server inspection, technical function upgrading and data optimization work to eliminate potential system hidden dangers and ensure the continuous and stable operation of the platform. For temporary website access anomalies, partial function failures and short-term service suspension caused by necessary technical upgrades, server maintenance and routine system debugging, the Platform will not bear liability for any losses incurred by users. We will try our best to arrange maintenance work during low-traffic periods, shorten the duration of abnormal service and restore normal website functions as soon as possible.

Users can complete free account registration on soylentus.com. After successful registration, you will obtain complete platform usage permissions, including personalized account setting, full order management authority, historical transaction record query, after-sales service progress tracking and other exclusive functions, which can bring more convenient management experience for your long-term shopping on the platform. During the account registration process, users need to submit true, legal and valid personal information and set a complex and secure login password to protect account security. All behaviors related to account registration and subsequent daily use shall be the sole responsibility of the account holder.

Every user must properly keep your platform account login information, password content and all verification permissions bound to the account. All webpage browsing tracks, order placement operations, fund payment transactions and personal information modification behaviors generated under your registered account will be identified as autonomous operations conducted by yourself. If account leakage, unauthorized login by third parties and abnormal transaction behaviors occur due to your improper custody of account information, negligence in password management or deliberate disclosure of account details, you shall bear all corresponding legal responsibilities and economic losses. The Platform will not assume joint liability for account problems caused by users’ own faults.

The Platform strictly prohibits all improper account usage behaviors, including malicious registration of multiple accounts, registration with fake identity information, illegal use or theft of other people’s account information for login, and using platform accounts to conduct illegal transactions, order brushing, malicious complaints and other disruptive acts. Once the above violations are verified, soylentus.com has the right to take disciplinary measures such as restricting partial account permissions, freezing account functions or permanently banning accounts according to the severity of the violation. For serious violations that cause substantial losses to the Platform, we reserve the right to pursue legal liabilities in accordance with relevant laws and regulations.

When you no longer need to use the service of soylentus.com, you can voluntarily submit an account cancellation application through the corresponding entrance in the account center. After the application is reviewed and approved by the Platform, your account will be officially cancelled, and you will permanently lose all usage permissions related to the account. Meanwhile, the Platform will sort out and clean up your account data in accordance with the provisions of the Privacy Policy to protect your personal information security.

All users accessing and using the services of soylentus.com must abide by universal network usage norms, public order and good customs, as well as relevant national and regional laws and regulations. It is forbidden to take advantage of the platform’s website and service resources to carry out any illegal acts, improper behaviors and rights-infringing behaviors. The following behaviors are explicitly prohibited on the platform: releasing illegal, violent, pornographic, discriminatory, insulting and other harmful information on the website; launching malicious attacks on the platform server, invading website background data and stealing other users’ personal privacy information; using plug-ins, auxiliary scripts, illegal third-party tools to implement abnormal operations such as commodity snatching, order brushing and malicious price speculation.

In addition, users are not allowed to abuse the platform’s after-sales service policies, conduct large-scale malicious returns and false complaints to disrupt the normal operation order of the platform; impersonate the Platform’s official staff to defraud other users of personal information and property interests; illegally copy, download, disseminate and use the website’s pictures, texts, videos and other copyrighted content without authorization; carry out illegal pyramid schemes, unapproved illegal transactions and other illegal business activities relying on the platform’s channels.

Any other behaviors that violate laws and regulations, damage the legitimate rights and interests of soylentus.com, interfere with the normal operation of the website and infringe upon the legitimate rights and interests of other platform users are also within the scope of prohibition. Once the Platform detects any prohibited behavior, we will take corresponding disposal measures according to the severity of the situation, including but not limited to issuing warning notices, deleting illegal content, restricting account permissions, permanently banning accounts and invalidating related orders. For violations that cause economic losses and reputational damage to the Platform, we will reserve the right to pursue legal liabilities and claim compensation for losses.

All intellectual property rights related to the website of soylentus.com are exclusively owned by the Platform. The scope of rights includes but is not limited to the website domain name, brand logo, overall page design layout, original text content, product shooting pictures, graphic design materials, marketing copywriting, as well as all website technical codes, program systems and functional frameworks independently developed by our technical team. All content and technologies on the website are protected by international intellectual property laws and relevant industry intellectual property regulations.

Users are only granted limited usage rights for all content on the platform website. You can browse, view and use the website content for personal non-commercial shopping demands. Without the written official authorization of soylentus.com, no individual or institution is allowed to conduct unauthorized commercial use, secondary editing, full-text copying, content reproduction, network dissemination, reprinting and derivative creation of any website content. Any commercial use of the Platform’s intellectual property resources for profit-making, brand promotion and other commercial activities without permission will be deemed as infringement, and the infringer shall bear corresponding legal liabilities.

When users upload pictures, texts, feedback content and other materials to the platform during consultation, feedback and interactive activities, you guarantee that all uploaded content does not infringe upon the intellectual property rights, portrait rights, reputation rights and other legitimate rights and interests of any third party. If disputes over rights infringement arise from content uploaded by users, the uploading user shall independently bear all legal liabilities and compensation obligations, and shall compensate soylentus.com for all economic losses, reputational losses and related litigation expenses caused by the infringement.

In the process of providing complete e-commerce services, soylentus.com will cooperate with qualified third-party service providers to support the normal operation of the platform. Our main cooperative third-party institutions include professional third-party payment companies, global logistics and distribution service providers, and network technical support service teams. All third-party cooperative services are independently operated, managed and maintained by the corresponding institutions. The Platform only provides service connection channels and technical docking, and does not assume legal liabilities, service guarantees and after-sales responsibilities for the content and quality of third-party services.

Individual pages of soylentus.com may contain external links leading to third-party websites. These external links are only set up for the convenience of users to obtain extended information, and do not represent that the Platform recognizes the content, service quality and security of the linked third-party websites. When users click external links to access and use third-party website services, all risks arising therefrom shall be borne by the users themselves. soylentus.com will not be responsible for any personal information leakage, property loss and other adverse consequences caused by users’ access to third-party websites.

soylentus.com attaches great importance to the protection of users’ personal privacy and data security, and all behaviors of collecting, storing, using and transmitting user information strictly comply with the provisions of the official Privacy Policy of soylentus.com. We only collect the necessary information that must be obtained to complete transaction processing and service provision, and will not collect excessive irrelevant user information beyond business needs. Without the explicit consent of users, the Platform will never arbitrarily disclose, sell, rent or leak users’ private information to any unrelated third party.

Users’ personal registration information, order transaction data, logistics records and service communication records are all protected by the Platform’s high-strength technical encryption system and strict internal management system. All on-the-job staff of the Platform have signed confidentiality agreements, and are prohibited from privately viewing, copying, disseminating and using users’ privacy information. Users have the right to query, modify and apply for deletion of their personal information in accordance with the rules of the Privacy Policy to fully safeguard their personal privacy rights.

soylentus.com reserves the right to suspend or terminate part or all website service permissions for specific users in accordance with these Terms of Use. If users seriously violate website usage rules, abuse platform service rights, or use the website to carry out illegal and improper activities, the Platform can take disposal measures such as restricting users’ browsing permissions, prohibiting order placement functions, freezing account all functions and permanently terminating users’ service qualifications.

For the overall operation of the website, the Platform will also implement temporary service suspension, website access restriction and partial function shutdown due to system overall maintenance, technical version upgrading, network fault repair and emergency risk disposal. For conventional planned service suspension, we will release advance notice on the website page to remind users. The Platform will not be liable for the inconvenience and user losses caused by legitimate service adjustment and temporary suspension.

After a user’s service qualification is terminated, you will no longer enjoy all service rights provided by soylentus.com. Meanwhile, the Platform retains the right to investigate the legal liabilities of users who violate rules and recover all economic losses caused by users’ violations.

soylentus.com always strictly controls product quality and service quality, and spares no effort to provide stable, safe and high-standard e-commerce services for all users. Under the following circumstances, soylentus.com will not bear any direct or indirect loss compensation liabilities: personal information leakage, account theft and property loss caused by users’ improper custody of account passwords and personal information; service abnormalities, transaction interruptions and function failures caused by objective uncontrollable factors such as large-scale network failures, hacker attacks and computer virus invasion.

Logistics delay, package stagnation and delivery anomalies caused by force majeure factors including extreme weather, natural disasters, regional traffic control and adjustment of customs inspection policies; poor shopping experience and product problems caused by users’ personal misoperation, incorrect product usage and excessive unrealistic expectations of products; various disputes and losses arising from users’ violation of platform usage terms and transaction rules.

The Platform will not compensate for any indirect losses such as users’ profit loss, business interruption loss and expected income loss caused by the use or inability to use website services. The total liability of the Platform for all disputes and losses related to a single user order will not exceed the actual payment amount of the corresponding order.

soylentus.com holds the exclusive right to revise, update and interpret these Terms of Use. Combining the development progress of platform business, continuous upgrading of service functions, changes in industry operation norms and updates of relevant laws and regulations, we will timely adjust and optimize the content of these terms to keep the rules in line with market and legal requirements. The updated version of Terms of Use will be published on the official website soylentus.com and take effect automatically on the release date.

If you continue to access the website and use all services of soylentus.com after the terms are updated, it means that you fully recognize and accept the latest Terms of Use. If you do not agree with the updated clauses, you shall immediately stop using all services of the website.

For any questions, suggestions and dispute resolution demands related to these Terms of Use, please contact the Platform’s official customer service team via support@soylentus.com for consultation and communication. All matters not covered by these terms shall be handled in accordance with other official policies and supplementary rules of soylentus.com.