Terms of Purchase

These Terms of Purchase represent a formal and legally binding contractual agreement established between soylentus.com, referred to hereinafter as the Platform, and every individual visitor, registered user, retail buyer, bulk purchaser and wholesale partner who engages in product selection, order submission, payment completion and any form of purchasing activity across the official website soylentus.com. This comprehensive set of terms governs the entire lifecycle of all transaction activities conducted on the platform, covering order generation, product transactions, payment regulations, logistics and delivery arrangements, goods acceptance standards, return and refund protocols, liability allocation between both parties, as well as all supplementary service rules that apply to every valid order created through our website.

When you access the pages of soylentus.com, browse product catalogs, add items to your shopping cart, submit order information, complete online payment and receive goods delivered by our logistics partners, you hereby confirm that you have fully read, thoroughly understood and voluntarily accepted every clause specified within these Terms of Purchase. Additionally, you agree to comply with all other official policies published on soylentus.com, including but not limited to the Shipping Policy, Refund Policy, Privacy Policy and Customer Service Policy. If you hold any objection to any provision contained in these purchase terms, you are not permitted to proceed with placing orders or purchasing any merchandise available on this e-commerce platform.

The application scope of these Terms of Purchase covers all transaction types operated by soylentus.com without exception. Whether your order is a regular retail order for personal daily use, a large-volume bulk purchase order for group demands, or a long-term cooperative wholesale order for commercial resale, whether the receiving address is located domestically or in overseas regions, all trading behaviors must follow the unified standards and requirements set forth in these terms. The Platform has formulated these standardized rules based on years of e-commerce operation experience and industry common practices, aiming to maintain a fair, orderly and stable trading environment for all parties involved in transactions, and to protect the legitimate rights and interests of both the Platform and all purchasers. No transaction conducted on soylentus.com shall be exempted from the constraints and protection of these Terms of Purchase.

Any user who intends to initiate purchasing transactions on soylentus.com must possess complete civil capacity and qualify as a legal consumer or a duly registered commercial purchaser in accordance with relevant regulations. During the process of account registration, order information filling and transaction execution, every user undertakes that all information submitted to the Platform, including personal identification details, valid contact methods and accurate receiving addresses, is authentic, factual, complete and legally valid. We strictly prohibit all improper behaviors such as submitting false personal data, creating fake orders for improper purposes, conducting repeated malicious order placement, and using other people’s identity information without authorization to carry out trading activities. Such violations will disrupt the normal operation order of the platform and damage the fair trading atmosphere for all users.

soylentus.com maintains a comprehensive real-time monitoring mechanism for all orders and user accounts. Once our system and operation team detect suspicious behaviors, including but not limited to filling in false receiving information, repeatedly placing abnormal orders, conducting excessive bulk purchasing that deviates from normal consumption demands, engaging in suspected transaction fraud and other acts that violate the principles of fair trade, the Platform reserves the full right to refuse order confirmation, suspend ongoing transaction processing or directly cancel the abnormal orders involved. For any order cancellation or service restriction resulting from the user’s violation of order eligibility rules and trading norms, the Platform shall not bear any form of compensation liability or related losses.

Each user takes full responsibility for safeguarding the security of their personal account on soylentus.com. You are required to properly protect your account login name, login password and all account-related verification information. All browsing records, order placement operations, payment transactions and personal information modifications generated under your registered account will be deemed as voluntary behaviors operated by yourself. You shall assume all corresponding legal responsibilities, economic liabilities and trading obligations arising from all activities conducted under your account. In cases where account leakage, unauthorized login and abnormal transactions occur due to your negligence in account management, the Platform will not provide exemption or compensation for any resulting problems.

soylentus.com operates as a professional online e-commerce platform that focuses on the sales of high-quality Soylent nutritional meal products. All merchandise showcased on our website features products supported by rigorous scientific research and developed with eco-friendly concepts, designed to deliver comprehensive essential nutrition and simplify daily meal preparation for modern users. All content displayed on product pages, including product titles, detailed specifications, raw material ingredient lists, nutritional component analysis, product functional descriptions, applicable user groups, usage guidelines, shelf life information and product images, is released strictly in accordance with official product data provided by suppliers. All displayed content serves as the sole valid reference standard for transactions on our platform. Our operation team conducts regular inspections and real-time updates on product information to ensure all descriptions are accurate, complete and consistent with actual products, so as to deliver transparent and reliable purchasing references for every customer.

All commodity prices displayed across soylentus.com are uniformly denominated in United States Dollar, which is designated as the sole settlement currency for all transactions on the platform. Each independent product page clearly presents the standard retail price and the current preferential selling price. The entire platform implements an open, transparent and unified pricing system. We firmly adhere to our brand positioning of Premium Goods & Great Discounts Always, and launch various official discount activities throughout the year to enable global customers to purchase premium-quality nutritional products at cost-effective prices. There are no hidden service fees, undisclosed additional charges or arbitrary price adjustments after users complete order payment. All pricing rules are implemented consistently for all users, regardless of regional differences, order quantity or customer type.

Despite our strict information review mechanism, occasional system data errors, website display failures or technical loopholes may lead to abnormal display of product prices, incorrect presentation of product parameters or distorted product descriptions due to objective technical factors. Under such unexpected circumstances, soylentus.com reserves the right to correct the abnormal information in a timely manner once the problem is identified. Our customer service team will take the initiative to communicate with affected users, fully explain the specific situation, and negotiate reasonable solutions including order adjustment or order cancellation. We will handle such incidents with a sincere and responsible attitude, striving to minimize the impact on users and effectively protect the legitimate rights and interests of both the Platform and purchasers.

All orders generated on soylentus.com must be settled via full online payment through the official payment channels supported by our platform. At present, we do not accept offline bank transfer, cash on delivery, installment payment or any other non-specified payment methods. After users select required products, double-check order details and complete full payment through the official payment interface, our system will automatically verify the payment status in real time. Only orders that receive successful payment confirmation from the system will be recognized as valid official transaction orders. Any unpaid orders or orders with abnormal payment status will not enter the subsequent warehouse processing and delivery procedures.

Immediately after the payment is successfully completed and the order is officially confirmed, the formal purchase contractual relationship between the user and soylentus.com takes full effect. From this moment on, both parties shall strictly perform their respective rights and obligations in accordance with the provisions of these Terms of Purchase and all supporting platform policies. Users are required to respect the results of voluntary transactions and shall not arbitrarily cancel confirmed orders, abandon completed transactions or refuse to accept delivered goods without legitimate reasons. Any such improper behaviors will interfere with the normal warehouse scheduling, inventory management and logistics arrangement of the platform, and users who violate this rule shall bear the corresponding consequences.

To guarantee the security of users’ fund transactions, soylentus.com cooperates exclusively with formal and reputable third-party payment service providers to complete all fund settlement work. Our platform will not directly collect, store or obtain users’ sensitive payment information such as bank card numbers, credit card details and payment passwords. All core payment operations are completed on the independent interface of third-party payment institutions, and the protection of payment information is implemented in accordance with the independent privacy policies and security regulations of the corresponding payment service providers. The Platform only obtains the final payment result and simple order payment records fed back by payment partners, which will never involve users’ core payment privacy.

All valid paid orders on soylentus.com follow unified global standards for order processing and goods delivery. After users complete successful payment, our warehouse management team will sort all paid orders in real time every working day. We will finish a full set of procedures including commodity picking, secondary quality inspection, standardized product packaging and warehouse outbound registration within 1 to 3 working days. It is clearly stipulated that working days exclude official statutory holidays and weekend rest days, and this rule applies equally to all user orders around the world. During large-scale promotional events with surging order volume, we will try our best to maintain the normal processing speed, and any minor delay will be notified to users in advance through platform messages or emails.

The Platform adopts a unified global delivery cycle for all orders, covering both domestic and cross-border overseas orders. The estimated time from the date when goods leave our warehouse to the date when packages arrive at users’ receiving addresses is 6 to 12 working days. This delivery cycle fully takes into account all links in the whole logistics chain, including long-distance trunk transportation, regional distribution and transshipment, necessary customs inspection procedures and terminal courier delivery. Based on long-term operational data accumulation, we set this reasonable time range to cover most conventional logistics scenarios. At present, soylentus.com does not provide expedited delivery services, and all orders will be delivered in accordance with the standard logistics cycle. Users are advised to arrange purchasing plans reasonably according to the specified delivery time.

Every product sold on soylentus.com enjoys global free shipping services without any threshold restrictions. No matter the total amount of your order, the quantity of purchased goods, the volume and weight of packages, or the location of your receiving address, you do not need to pay any logistics fees, packaging fees, transportation surcharges or cross-border related fees. All costs incurred in the whole process from warehouse outbound to terminal delivery are fully borne by the Platform. This long-term preferential policy aims to reduce users’ shopping costs and bring a more cost-effective shopping experience. Our free shipping rule has no hidden restrictions and applies to all products and all user groups.

When placing orders, users must provide true, accurate and complete receiving information, including detailed receiving address, valid recipient name and accessible contact number. If delivery delay, package return, goods loss or other problems occur due to users filling in incorrect address information, failing to modify updated address in a timely manner, or refusing to sign for packages normally after goods arrive, all resulting losses and responsibilities shall be undertaken by the users themselves. The Platform will not assume relevant liabilities for problems caused by users’ improper operation and information errors.

After the logistics package arrives at your designated receiving address, you are requested to complete timely inspection and acceptance of the goods. First of all, please carefully check the outer packaging of the package, and confirm whether there are obvious signs of damage, extrusion, water immersion, unauthorized opening or abnormal pollution. After completing the signing procedure, open the package without delay to verify the actual products inside. You need to check whether the product quantity, specifications, models and integrity are completely consistent with the information recorded on your order. Timely inspection can effectively identify problems in the logistics and delivery link.

If you find damaged outer packaging, broken products, missing quantity, incorrect delivered goods or obvious product quality abnormalities during the acceptance process, please retain real photos, videos and other evidence on the spot immediately. Afterwards, you can send detailed problem descriptions and evidence materials to our official support email support@soylentus.com. Our customer service and after-sales team will verify the specific situation as soon as possible, and formulate targeted solutions in strict accordance with the platform’s Shipping Policy and Refund Policy to solve problems for you efficiently.

If you complete the signing and acceptance procedures normally and do not put forward any feedback on product abnormalities within a reasonable time, it will be deemed that the goods have been delivered completely, accurately and intactly by the Platform. At this point, the Platform’s delivery obligations for the corresponding order are fully fulfilled. For subsequent product quality problems, damage, deterioration or performance failure caused by users’ improper storage, incorrect usage methods, man-made damage and other personal reasons, the Platform will not accept return and refund applications or assume related liabilities. Users shall take good care of purchased products and use and store them in accordance with product instructions.

soylentus.com provides a 60-day global free return service for all products on the platform. The calculation of the return period starts from the exact date when users sign for and receive the goods. Within 60 calendar days after receiving the products, users can initiate legitimate return applications for various reasonable reasons, including personal dissatisfaction with product taste, mismatch between product functions and personal usage demands, wrong purchase selection and other normal consumption scenarios. All logistics expenses generated during the return process are fully borne by the Platform, and users can enjoy zero-cost return services throughout the procedure.

After users send the returned goods back to the designated warehouse address of soylentus.com, our professional quality inspection personnel will conduct a comprehensive inspection on the returned commodities. Once the goods pass inspection and meet all return conditions, the Platform will start the refund procedure uniformly. We will complete all refund processing work within 5 to 10 working days. All refund funds will be fully returned to users’ original payment accounts following the original payment path, and no fees will be deducted arbitrarily. The specific arrival time of refund funds is subject to the processing rules and capital settlement cycle of third-party payment platforms or corresponding banks.

For paid orders that are still within the 1-3 working day warehouse processing cycle and have not been shipped out, users can independently submit order cancellation applications on the order details page. After the cancellation application is reviewed and approved by the Platform, we will launch the refund procedure in accordance with the unified refund cycle standards. For orders that have been shipped out from the warehouse and handed over to logistics carriers, users cannot cancel orders at will. If you no longer need the products, you need to follow the standard return process after receiving the packages.

The Platform has the right to review all return and refund applications and reject applications that do not comply with policy requirements. The circumstances for rejection include but are not limited to return applications submitted after the expiration of the 60-day return period, products with severe man-made damage, goods that have been completely polluted or deteriorated, returned items without complete original packaging and supporting accessories, as well as malicious return behaviors that violate the principles of fair transaction. Our after-sales team will clearly inform applicants of the reasons for rejection and explain relevant policy clauses.

All users and merchants who have bulk purchasing, group procurement and long-term wholesale cooperation demands on soylentus.com must also abide by these unified Terms of Purchase. To provide dedicated services for wholesale clients, the Platform has set up an exclusive business email wholesale@soylentus.com. Wholesale purchasers can consult detailed bulk discount policies, batch product delivery rules, long-term cooperation agreement terms and other related content through this dedicated channel. Our professional wholesale operation team will provide one-on-one communication and customized cooperation plans for every cooperative partner.

Bulk orders and wholesale orders enjoy the same service standards as retail orders on the platform. All wholesale orders will be arranged for shipment within 1 to 3 working days after payment, follow the unified 6 to 12 working days delivery cycle, and fully enjoy the global free shipping service. Considering the large volume and weight of bulk goods, we will adopt thicker and reinforced packaging materials for wholesale products to enhance compression resistance and shockproof performance, so as to ensure the safety of commodities during long-distance transportation. The return and refund rules applicable to wholesale orders are completely consistent with the platform’s unified after-sales policies, which fully protect the legitimate rights and interests of wholesale cooperative users.

In the process of long-term wholesale cooperation, both parties shall maintain sincere communication and abide by agreed cooperation terms. If wholesale partners have special demands on delivery time, product specifications and packaging modes, they can communicate with our wholesale team in advance to negotiate feasible solutions on the premise of complying with the platform’s basic rules. The Platform is committed to establishing stable, mutually beneficial and win-win long-term cooperative relationships with all wholesale partners.

soylentus.com holds the exclusive right to revise, update and interpret these Terms of Purchase. According to the continuous upgrading of platform business, iteration of industry operation standards, optimization of service rules and adjustment of market environment, we will appropriately revise and supplement the content of these terms to make the rules more in line with actual operation demands and industry norms. When we carry out major revisions to the terms, the latest version will be published in a prominent position on the homepage of soylentus.com, and the updated terms will take effect automatically from the official release date.

For all newly generated orders after the policy update, users and the Platform shall perform transaction behaviors in accordance with the latest revised Terms of Purchase. For orders that have completed payment and are in the process of delivery and transaction execution before the update, the terms effective at the time of order placement will continue to be implemented to ensure the stability of ongoing transactions. If you continue to use the purchasing services of soylentus.com after the terms are updated, it will be regarded as your full recognition and acceptance of the new clauses.

If any user has questions, doubts or consulting demands about any clause of these Terms of Purchase, you can contact our official customer service team via support@soylentus.com at any time. Our professional service staff will provide detailed interpretation and patient answers for you. All matters not specified in these Terms of Purchase shall be handled in accordance with other official policies and supplementary rules published on soylentus.com.